Thank you for choosing Hilton Head Rentals for your Hilton Head Island vacation. Our goal is to strive to not only offer you a quality vacation property but to also guide you with any questions so you and your family can enjoy our beautiful Island.
RENTAL RATES: Published rates are weekly rates. Nightly rates are computed by dividing the weekly rate by 5. Advertised rates do not include applicable state and local sales taxes, reservation fees, processing fees, or departure cleaning. We are the Agent for individual property owners therefore, prices may change without notice. State and local taxes are subject to change. Rental rates on reservations for the following year will be confirmed no later than December 31st. Guest will be notified once rates are established. Guest has the right to cancel within 3 days of rate notification without penalty if they do not wish to honor the new rental rate.
RENTAL PAYMENTS: Initial Payment: The initial payment of 25% of the rental rate plus reservation fee is required when making a reservation. Second Payment: The second payment of 25% of the rental rate is due 90 days prior to arrival. Final Payment: The remaining balance is due 30 days prior to arrival.
No personal checks will be accepted at check-in. SORRY but NO EXCEPTIONS. Any reservation made within 30 days of arrival will have full balance due and will be non- refundable. Monies are held in escrow in an FDIC insured, interest bearing escrow account which guest agrees to waive their right to this interest earned. A $35.00 fee will be assessed to your balance for any returned checks.
CANCELLATION POLICY: We cannot make any changes to your reservation unless we receive it in writing. Once reservation is made a cancellation fee of 100.00 will apply. 120 to 91 days from arrival- Guest forfeits 25% of the base rental rate and reservation fees. 90 days to 31 days from arrival- Guests forfeits 50% of the base rental rate and reservation fees. 30 days or less- Guest forfeits 100% of contracted price.
Once purchased Travel insurance and plantation gate passes are non-refundable. Refunds are not issued for early check out or no shows.
CHECK-IN: Check-in time is between 4:00 PM and 6:00 PM. When planning your arrival, make sure it is not earlier than 4:00 PM, then contact Agent for status before going to property. The property and its amenities will not be available prior to that time. Every effort is made to have your property cleaned and ready by 4:00 PM, but it is not guaranteed.
CHECK-OUT: Check-out time is 10:00 AM. The home should be free of garbage and secured.
TRAVEL INSURANCE: Is offered by Hilton Head Rentals through Rental Guardian. When you purchase trip cancellation insurance, you protect your rental payments if an unforeseen event such as illness or mandatory hurricane evacuation should occur. Trip cancellation insurance is 7% of your total rental and is highly recommended. For more information on this comprehensive coverage Hilton Head Rentals has a link to a flyer detailing the coverage plus contact information to ask specific concerns. Hilton Head Rentals will NOT issue any refunds for hurricane evacuations or any other natural disasters. Travel Insurance is advised.
VACATION RENTAL DAMAGE PROTECTION: Hilton Head Rentals provides rental guests peace of mind for accidental damage during your stay. The protection will cover up to $1,000.00 for REPORTED accidental damage. Damage must be reported before departure or during stay. The protection plan does not cover malicious or intentional damage. Guests will be responsible for any expense in excess of $1,000.00. Guest agrees to the responsibility for any damages to the dwelling or grounds and to the furnishings, including attorney's fees, caused by the guest's negligence, or the persons in the guest's party or their guests, which occur during the guest’s occupancy.
AGE REQUIREMENTS: Guest reserving and occupying dwelling must be at least 25 years of age. The person signing the contract must occupy the premises the entire length of the reservation.
OCCUPANCY: The occupancy on each accommodation is limited to and will not exceed the number of persons indicated on this rental agreement. Exceeding maximum occupancy violates the terms and conditions of this agreement.
PROPERTY USE: Any use of the dwelling other than the residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event, such as weddings, reception, or large gatherings, the guest agrees to submit a request for approval to the agent and adhere to the agent’s determination on the request. If the agent approves the event, the guest may be required to pay an additional deposit. If the guest misrepresents an event to the agent, the guest agrees that the agent may refuse occupancy or have the dwelling vacated and the guest will not be entitled to a refund.
POOL HEATING: Pool heating is available on certain properties at an additional charge and must be arranged at least 14 days prior to your arrival. The charge will be based on the season and prevailing rates at the time of your rental. Due to unforeseen mechanical problems with heating of pools, we will refund unused heat fee, but no adjustment will be made to rental rate. Only if noted in property description can the pool and inground jacuzzi spa be operated or heated separately.
PETS: We accept dogs only. No pets are allowed in any property unless specifically designated as pet-friendly. A two-pet maximum and a weight limit of 45 lbs. per pet is strictly enforced. NEITHER AGENT NOR THE PROPERTY OWNER WILL BE RESPONSIBLE FOR ANY PROBLEMS, DAMAGE, OR INJURY CAUSED BY ANY PET. PETS ARE NOT PERMITTED ON THE FURNITURE AT ANYTIME. ADDITIONAL CLEANING AND DAMAGE FEES WILL APPLY. A $500 fine in addition to the pet fee WILL apply if any pet is found in a non-pet friendly property. In addition, Hilton Head Rentals reserves the right to immediately cancel the reservation without refund for any property where an unauthorized pet is found. "Pet Friendly" accommodations require a non-refundable pet charge based on the type of property. Villa/Condo's $30.00 per night and homes $45.00 per night.
MAINTENANCE: Hilton Head Rentals makes every attempt to make sure the home or villa you have rented is in good working order when you arrive. If you do encounter a maintenance problem in the home or villa, it will be handled in a timely and professional manner. Agent is not responsible for resort amenities, such as scheduled or unscheduled pool and spa closures, malfunction of building elevators etc. Rental rates will not be adjusted due to any malfunction of equipment. Hilton Head Rentals or its Agent may re-enter the rental property at a reasonable time for the purpose of making repairs or for routine maintenance.
Lost items will be returned if found. Agent is not responsible for left items. A minimum fee of $15 will be charged for any item being returned.
The Town of Hilton Head Island does have restrictions for the use of grills at some villa complexes. If the property does not have one, guest cannot add or use one during occupancy.
Trailers, motor homes, motorcycles and/or recreational vehicles are prohibited in the resorts on Hilton Head Island. Please call our office if you have any questions.
Should the Owner of the property under our management elect to remove their property from our program for any reason, the guest shall not hold Hilton Head Rentals liable. We will make every attempt to place you into a comparable property as determined Agent. If a comparable property is not available, the guest agrees to accept a full refund of any monies paid to date as full compensation for said cancellation.
The Property is privately owned, and we expect guests to act as a good neighbor. Please treat the Property with the same care you would use with your own and leave it in the same condition it was in when you arrived. Guests should not re-arrange villa or home furnishings in any way. A charge will be incurred should it be necessary to return furniture to its original location. To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the Property and upon checkout. You and other Occupants agree to conduct yourselves throughout your stay and that will not prompt complaints to Agent from police, neighbors, or neighborhood or homeowner associations. Noise audible outside the Property is prohibited between 10 p.m. and 8 a.m. You and other Occupants agree to abide by all applicable parking restrictions and limitations.
LIABILITY: As a guest of the owner and Hilton Head Rentals, Guest understands that while using the private residence owner and agrent are release from all liability while renting. In addition, when using a private or community pool (or spa), you and any guests are swimming at your own risk. In consideration and on behalf of your guests, Agent and the pool owner are released from any liability or claims arising from injury while using the pool. Hilton Head Island is home to many wildlife animals including Alligators. Agents is not responsible for any injury caused by guest’s negligence that may cause injury by any wildlife animal including Alligators.
Guest (to include guest invitees) further agrees to indemnify and save Agent, its employees and property owners, free and harmless from any claim or liability for any loss or damage whatsoever including but not limited to personal injury or damage/loss of property, arising from, related to, or in connection with the rental of the above premises or any rental equipment ordered through Hilton Head Rentals.