Privacy Policy

At Hilton Head Rentals ("Hilton Head Rentals," "we," "our," or "us"), protecting your privacy is one of our highest priorities. We are committed to safeguarding the personal information of our guests, property owners, property managers, and website visitors. This Privacy Policy explains how HiltonHeadRentals.com collects, uses, stores, protects, and shares your information when you visit our website, inquire about a property, book a vacation rental, list a property, or otherwise interact with our services. By using HiltonHeadRentals.com, you agree to the practices described in this Privacy Policy.

Information We Collect - We collect information that you voluntarily provide when you: Search or browse vacation rentals Submit a reservation request Complete an online booking Contact us by phone, email, chat, or contact forms Request information about property management services Submit a homeowner inquiry Subscribe to newsletters or promotional emails Participate in surveys, contests, promotions, or special offers Information collected may include: Name Mailing address Email address Telephone number Reservation details Arrival and departure dates Number of guests Payment information Emergency contact information (when applicable) Property preferences Communications with our staff Any other information you voluntarily provide

Information Collected Automatically - When you visit our website, we automatically collect certain technical information, including: IP address Browser type and version Device information Operating system Geographic location (approximate) Pages viewed Time spent on pages Referring website Search terms used Date and time of your visit This information helps us improve website performance, monitor traffic, troubleshoot technical issues, personalize your experience, and improve marketing effectiveness.

How We Use Your Information - We may use your information to: Process reservation requests Confirm and manage bookings Communicate before, during, and after your stay Respond to customer service inquiries Personalize your website experience Improve our website and services Recommend vacation rentals based on your interests Process payments Detect and prevent fraud Enforce our Terms and Conditions Comply with legal obligations Send marketing communications Conduct customer satisfaction surveys Analyze website traffic and booking trends

Property Managers and Reservation Partners - Hilton Head Rentals is a vacation rental marketplace that partners with professional vacation rental management companies. When you submit an inquiry or complete a reservation, we may share your information with the property manager responsible for that specific vacation rental in order to: Confirm availability Process reservations Coordinate check-in instructions Respond to guest questions Provide guest services during your stay Handle cancellations or reservation modifications Meet legal or regulatory requirements Each participating property manager is independently responsible for protecting the information they receive in accordance with their own privacy policies.

Payment Processing Reservations may be processed directly by Hilton Head Rentals or by one of our participating property management companies. Payments may be securely processed through trusted third-party payment providers such as Stripe or other PCI-compliant payment processors. Hilton Head Rentals does not store complete credit card numbers on its web servers. All payment information is transmitted using industry-standard encryption and secure payment technologies. Please do not send payment information through email.

Cookies and Similar Technologies - HiltonHeadRentals.com uses cookies, pixels, and similar technologies to: Remember your preferences Maintain your booking session Improve website functionality Measure website performance Analyze visitor behavior Improve advertising campaigns Deliver personalized content Measure marketing effectiveness Cookies may be placed by Hilton Head Rentals or trusted third-party providers. Most browsers allow you to disable cookies. Doing so may limit certain website features, including online reservations.

Analytics and Advertising - We may use third-party services including: Google Analytics Google Ads Meta (Facebook) Pixel Microsoft Advertising Email marketing providers Customer relationship management platforms These services help us understand website usage, improve our services, measure advertising performance, and provide more relevant advertisements. These providers may use cookies and similar technologies in accordance with their own privacy policies.

Sharing Your Information - Hilton Head Rentals does not sell your personal information. We may share your information only with trusted third parties necessary to operate our business, including: Property management companies Reservation software providers Property Management System (PMS) providers (such as Escapia) Payment processors Website hosting providers Cloud storage providers Marketing service providers Email providers Analytics providers Customer support software Professional advisors including attorneys, accountants, and auditors These companies are authorized to use your information only as necessary to provide services on our behalf.

Legal Requirements - We may disclose personal information when necessary to: Comply with applicable laws Respond to subpoenas or court orders Cooperate with law enforcement Protect our legal rights Prevent fraud or illegal activity Protect the safety of our guests, homeowners, employees, or the public

Data Security - Hilton Head Rentals employs commercially reasonable administrative, technical, and physical safeguards designed to protect your information. Security measures include: SSL/TLS encryption Secure payment gateways Firewalls Access controls Password-protected systems Secure cloud hosting Routine security monitoring Although we work hard to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Your Privacy Choices - You may contact us at any time to: Access your personal information Correct inaccurate information Request deletion of your information where permitted by law Update your contact information Opt out of marketing communications Ask questions regarding our privacy practices We will respond to requests as required by applicable law.

State Privacy Rights - Residents of certain states, including California, Virginia, Colorado, Connecticut, Utah, and other jurisdictions with applicable privacy laws, may have additional rights regarding their personal information. Depending on your state of residence, these rights may include: Accessing personal information we maintain Correcting inaccurate information Requesting deletion of personal information Receiving copies of certain personal information Opting out of certain targeted advertising activities Limiting the use of sensitive personal information where applicable To exercise these rights, please contact us using the information below.

Children's Privacy - HiltonHeadRentals.com is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13. If we learn that personal information has been collected from a child without appropriate parental consent, we will promptly delete that information.

Third-Party Websites - Our website may contain links to third-party websites, including travel services, payment providers, social media platforms, and partner websites. Because we do not control these websites, Hilton Head Rentals is not responsible for their privacy practices or content. We encourage you to review the privacy policies of every website you visit.

Business Transfers - If Hilton Head Rentals is involved in a merger, acquisition, sale of assets, financing transaction, or other business transfer, your information may be transferred as part of that transaction, subject to applicable law.

Changes to This Privacy Policy - We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, technology, or business practices. The revised Privacy Policy will be posted on this page with an updated Effective Date. Your continued use of HiltonHeadRentals.com after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us here