Listing My Property Q&A

Questions About Listing Your Investment With Us

Do You Care About Our Investment As Much As We Do?

Treating your property as if it was our own, is one of the core principles that is the foundation of our management style. Inspecting the property before and after each rental, never allowing a property to go empty more then 10 days without us inspecting and using our experience to make sound thoughtful decisions on repairs and maintenance needs leads us to being your eyes in your property on a regular basis.

How Does The Reservation Process Work For Bookings?

As the trend continues to head toward online booking, our state of the art website offers your guest an easy process to check availability, view properties, receive a quote and finally make a booking with easily understandable steps. We accept credit cards and checks online to continue to make the process seamless for the guest. We also have a local office staff that is familiar with the Island and your property available to answer any questions that the guests may have during their stay.

How Does Housekeeping Work?

We interview and hire a locally licensed-bonded cleaning company to clean and care for your property. They supply clean daily linens with each cleaning and adhere to professional cleaning standards that keeps the property ready to entertain rental guests and for your own personal use. The cost of the departure cleaning is paid for by the incoming paying guests. You only pay for your personal use and the annual spring cleaning.

When Do I Get Paid For Rental Income?

Owners will receive the rental income monthly. Using the calendar month, we formulate the statement, review the statement, and then release it by the 15th of the following month. Once the statement is posted to your owner portal, and the funds are direct deposited to your bank account, you can review the statement and all past statements from the comfort of your home. The statement will cover all rental arrivals during the month and any expenses and maintenance costs that may have occurred during the month. At the end of the year you will be able to generate an annual statement for your taxes.

Who Does The Maintenance On Our Properties?

Experience and longevity on the Island has allowed us to develop relationships with locally licensed and bonded companies that supply timely repairs when needed. We schedule the repairs, receive the invoice, review the invoice, and then bill your account- with NO up charging on the repair invoices. For larger repairs we consult with you after receiving quotes and then proceed and coordinate to make sure its handled per your request.

What Am I Charged For Your Services?

The one charge that is involved with every rental is our commission. Commissions are based on many factors including bedroom size, location, condition of property, potential income production of the property, just to name a few. In general, our commission ranges from 20% to 25%. We provide a local full service program to our owners, using extensive experience in the Hilton Head Island market to customize a program that best fits your needs.

OK, I’m ready to join the Hilton Head Rentals family, what’s next?

Getting started with us is quick and easy. We can get a property that is available to us ready within a few days. We will take professional photos, develop your personal listing descriptions, set the pricing for the start up, and load into our custom reservation software. This can take a little longer based on availability of the property.

If the property is currently on another vacation rental program we will work with the other company to make the transition smooth. After you advise them, we would like a list of rentals that are already reserved so that we can block those dates. We will fully manage them and the old company will still be paid their contractual commission. We will work with your old company to finalize cleaning costs and make sure that taxes are paid.