Hilton Head Vacation Rental Owner Services
We wanted to create a business that catered to the existing resort market and enhance it with our group of professionals. With these goals in mind, we purchased an established resort vacation rental company from the well-respected Fraser family, founders of Sea Pines Plantation. Our rationale for starting with an established company was to learn about the vacation rental industry from the inside-out and then make it better.
While we have the outstanding management to take care of your property, we also have the unsurpassed marketing, advertising, and promotional tools necessary to ensure that your investment maximizes financial prosperity. Our plan is to manage and market no more than 300 vacation rental properties in order to provide each owner with the dedication and individual consideration they deserve. Over 85% of consumers search the Internet for vacation planning. The brochures other companies put together are pretty, but as soon as they're printed, they are already outdated. Our Internet-based "brochures" show real-time, accurate data across our network. Let us be your business partner. We've learned what works. Take a look at our website at Hilton Head Rentals and see how effortless we have designed it to be. The online reservation system is as user-friendly as technology
To be a great company, you need great people behind you-skilled, confident, dynamic individuals with true innovative spirit. We're proud to say that our workforce embodies these qualities; each team member is instrumental in our company's #1 rankings in the vacation industry, according to our online customer survey. Additionally, the Hilton Head Rentals web site has received national attention and countless gold medal awards for execution and design. Dedicated to acquiring and retaining the very best people, we strive to hire talented, goal-oriented individuals who recognize that being the best is worth the extra effort. From our property management team, focused on protecting our owners' investments, to our highly-trained technology and marketing experts, we maintain an environment that encourages innovative thinking and humble confidence along with intensive training and professional development programs. Our company philosophy is different from any other vacation company on Hilton Head: Our team members are 'masters of their trades,' not ‘jacks of all trades.' This assures our customers the very best attention and care in order to get the tasks done. Please give us an opportunity to talk to you. Make the leap from ordinary to extraordinary with Hilton Head Rentals.
- Frequent communication between personnel and owners.
- Constant and consistent rapport between housekeeping/cleaning services and personnel.
- Owners have access to booking information, availability dates, and all property information.
- Dedicated, respectful, and honest personnel assisting owners and guests every step of the way.
- Low management fees, applied to the net receipt instead of the gross
- Clear and well-designed monthly statements.
- Owned and operated in a family-based environment.
- Professionals divided into specialty-based departments including Customer Service, Marketing, and Property Management.
Hilton Head Rentals places specialized professionals in each sector of the vacation rental property business. We understand that in order to achieve excellence for our property owners as well as our guests, we must concentrate on specific areas of expertise in order to produce the utmost quality in customer service, marketing and promotions, housekeeping, and return rates. Here you'll find a customer service team, for example, whose only focus is to interact with clients-and not be distracted by tasks from other divisions.
Bob & Shirley DeLong
Center Harbor, NH
Shirley and I want to take this opportunity to thank you and your staff for such outstanding service...your team has fulfilled EVERY promise you made when we signed up with you and Hilton Head Rentals. Rich, we have owned our Hilton Head Island beachfront home for over 18 years.... Your company promised to sell out our home and not only did you do it, but it happened so quickly I had to turn away PGA Ryder Cup captain Tom Lehman (that was tough) who has stayed at my home over the past years. I had to tell him it was gone....The company has exceeded our expectations. I never expected to almost double my bookings, and seeing our home on your GEM website makes us extremely proud..... Once again, many thanks for a job well done.
Sandra M. Heaphy
We are most grateful to you for all of your efforts in increasing the rentals at our Sealoft unit in Sea Pines..... Having it rented really helps with the expenses incurred..... We are also most appreciative of the assistance your staff has given us with our recent improvement project on the unit. It is most difficult to achieve a sense of confidence for such a project without being there, but you're communication with us along with your recommendation of contractors has been remarkable. Thank you for going the extra mile, it has made all the difference.
"I think your site is well designed for users and compares favorably with other similar sites....I have found the staff of Hilton Head Rentals very friendly and willing to help... The monthly statements are clear and well designed."
"Hilton Head Rentals is the second group that has handled our place and they are hands down better than the first. The 'personal service' they provide is significantly better. I am impressed with the fact that it is rented almost the entire summer. As an owner, I judge their performance as 'very good' and would not hesitate to recommend them to another owner."
Bill Taylor, DTS Investments
"I'd send anyone to you...Relationships make the world go round, and you guys are a good example of that."
"Your staff is extremely friendly, and the rates are extremely reasonable... I started using the company because of your staff; they have wonderful personalities...You get better personal attention... I recommend Hilton Head Rentals all the time!"
"I like what I see!...I can tell you we have worked almost exclusively with Rich Neste as a contact. He is terrific!"
"Your service is terrific...Your staff is tremendous... They are very courteous, listen well, and have followed up from items we have discussed. The phone personnel are very helpful and take the time needed to discuss matters. And I really like the internet product as I can call up my rental and view the calendar."
"I would highly recommend them to any of our friends or anyone who would come to us. I think they've done a great job...and in keeping the guests happy."
"Everyone there was great in getting us all setup!"